Effective Date: 1/04/2024
Return, shipping and Refund
a. Defective Products Only: We accept returns for replacement or refund only for products that are defective. If you receive a product with a manufacturing defect, please contact us within [number of days] days of receiving the item.
b. Product unboxing Video Requirement: To be eligible for a return, you must provide a video showcasing the unboxing and initial inspection of the product. This video is crucial in helping us assess the reported defect accurately.
c. Shipping time:
Shipping Duration: While we aim to deliver your order as quickly as possible, please note that the total shipping time may vary. The standard shipping time is estimated to be within 2 to 7 business days.
Possible Delays: In some cases, your order might experience delays beyond our control due to common reasons such as:
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High Demand: During peak seasons or promotional events, there might be a higher volume of orders, leading to slight delays.
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Customs Clearance: International orders may be subject to customs clearance procedures, which can affect delivery times.
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Weather Conditions: Unforeseen weather events may impact the transportation and delivery of your order.
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Incomplete or Inaccurate Address: Please ensure that your shipping address is complete and accurate to avoid any potential delays.
Initiating a Return
a. Contact Customer Support: To initiate a return, contact our customer support team at [insert contact information]. Provide your order number, a description of the defect, and attach the product opening video.
b. Approval Process: Our team will review your request and the provided video. If the defect is confirmed, we will provide you with instructions on how to proceed with the return.
Return Shipping
a. Return Authorization: Do not return the product without receiving authorization from our customer support team. Unauthorized returns may not be accepted.
b. Shipping Costs: If the return is due to a confirmed defect, we will provide you with a prepaid shipping label. You will not incur any additional shipping costs for returning a defective product.
Refund or Replacement
a. Refund: If you choose a refund, it will be processed using the original payment method. Refunds will be issued upon the receipt and inspection of the returned product.
b. Replacement: If you opt for a replacement, we will ship a new product to you once the returned item is received and confirmed to be defective.
Exclusions
a. Non-Defective Products: We do not accept returns for products that are not defective. Please carefully review the product description and specifications before making a purchase.
b. Damaged Products: If a product is damaged due to mishandling during shipping, please contact the shipping carrier to file a claim.
Cancellation of Return Requests
a. Timely Response: If we do not receive the required information or product opening video within 2 days of initiating the return process, the return request may be canceled.
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at 7daysstoresupp@gmail.com
By purchasing from 7DaysStore, you agree to adhere to the terms outlined in this Return and Refund Policy. Please review this policy periodically for any updates.